Terms of Service

By accessing or using VellaChat, you agree to be bound by these Terms of Service. You must be at least 18 years of age to use this service.

VellaChat provides AI-powered companion services. Our AI companions are not real people. All conversations are with artificial intelligence systems.

You must be 18 years of age or older to use VellaChat. By creating an account you confirm you are at least 18 years old.

You agree not to use VellaChat to harass, threaten, or harm others. You may not use the service for any unlawful purpose. You may not attempt to reverse engineer or copy the service. See our Content Moderation Policy for prohibited content.

VellaChat offers free and paid subscription plans. Paid subscriptions renew automatically until cancelled. You may cancel at any time via account settings or by emailing support@vellachat.com. See our Refund & Cancellation Policy for details.

Charges on your credit card or bank statement will appear as VELLACHAT. If you do not recognize a charge, contact support@vellachat.com before disputing with your bank.

Subscriptions automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. By subscribing, you authorize recurring charges until you cancel. Cancellation takes effect at the end of the current paid period.

Payments are processed by Stripe and its banking partners. Your payment information is handled according to Stripe's terms and our Privacy Policy.

If you have a billing concern, contact support@vellachat.com first. Initiating a chargeback without contacting us may delay resolution and result in account suspension during investigation.

VellaChat allows users to submit prompts, create custom personas, and upload images ("User-Generated Content" or "UGC"). By submitting UGC you represent that you own or have the right to use the material, that all depicted persons are fictional or adults 18+, and that your content does not violate our Content Policy.

You grant Dream Türkiye a non-exclusive, worldwide license to host, display, and process your UGC solely to operate and improve the service. You retain ownership of content you upload, subject to this license.

Dream Türkiye may review, remove, or restrict UGC at any time without notice if it violates policy, law, or third-party rights. We are not obligated to monitor all UGC but reserve the right to do so. To report or request removal of content, see our Complaints & Content Removal Policy.

All content, features, and functionality of VellaChat are owned by Dream Türkiye and are protected by international copyright and trademark laws.

VellaChat is provided as-is without warranties of any kind. We do not guarantee the accuracy or reliability of AI-generated content. AI companions are not a substitute for professional mental health services.

For questions about these terms contact us at support@vellachat.com or visit our Contact page.